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You may be logged into the e-ticket app with a different ID. Tap the tickets you want to view from your My Tickets ticket list. We register the phone number of the device you use in order to identify the device. Tap the 'Give Tickets' button on the screen. E-ticket entry into a venue requires iOS 7. I can't distribute my e-tickets. Once the URL is invalidated, resume the delivery process from the beginning. Please also refer to the FAQ below. If you cannot claim tickets even though they show as [Tickets Issued], please check the following. How do I claim shared e-tickets? Android Users When you log into the e-ticket app, the phone number for the device you are using will be automatically registered. There may be an error in the ticket exchange number or the phone number entered when ordering. Please redistribute them only after returning them to the original ticket owner. A short message with a Verification Number will be sent to the phone number you enter. This app can only be used on smartphones. Open the app and select the ticket you want to send from the My Tickets screen. The following smartphones are supported by the e-ticket app. Please refer to the illustration below. Please be aware that if you surpass the limit for allowed device changes, you will have to follow a prescribed procedure, and the conditions of your use may be reviewed. Select a delivery method. How do I register mobile phone number for verification? Important: You will not be able to change your name once you register. See below for information on claiming shared tickets. The following device are not supported, even if they meet the specifications above!{/INSERTKEYS}{/PARAGRAPH} {PARAGRAPH}{INSERTKEYS}Log in with the ID email address used for purchasing tickets and your password! Log in and complete the claim procedures displayed on the ticket screen. I am not able to go to a performance or event with an e-ticket I got through sharing. The phone number entered when ordering and the phone number of the device you are using to claim tickets may be different. After your changes are saved, check your e-ticket again. How to Register 1. If you have verified your [ID] from the menu in the e-ticket app, please contact us. I can't claim my e-tickets. My name is not displayed on my e-tickets. Check here if you are unsure about exchange procedures. Enter the required information and go to [Save Changes]. iPhone Users When you change devices from the device initially used, you will have to enter your phone number when you log into the e-ticket app. Check here if you are not receiving SMS messages. Please verify the following. For some performances, the [Give All Tickets] procedure for returning shared or multiple tickets to one individual may not be available. We respectfully ask that one customer use only one ID and one device. First, go to the Purchased Tickets page or the initial ticket info email you to check the distribution conditions for your tickets. Your e-tickets will be displayed. Please check that the ticket exchange number and phone number entered are correct. The required OS differs depending on the entry method. Tickets cannot be redistributed directly to another party. Tickets received through sharing can be returned to the original owner. The phone number will appear on your screen. Device change limits User device change and app reinstall: up to twice monthly Registered phone number change: up to twice annually How do I know if my device is supported by the e-ticket app? How do I distribute e-tickets? Select the tickets you want to send and tap 'Select Transfer Method. If this does not resolve the issue, please contact us with the phone number registered with the order, the phone number of the device being used to claim, and the error code. Distribution allowance and periods may differ depending on the tickets purchased. Please verify it and then log in. Some devices may not be compatible even they meet the OS requirements above. Select the address, and send without changing the URL to claim the ticket. If you used the app previously, you will still be able to use the app without a registered number until you complete the device change or app reinstall. If you have verified the following and still cannot perform SMS verification, please check the items below. If the issue is not resolved by any of the above means, try reinstalling the e-ticket app. If your e-tickets display, but your name does not, there is no name registered for the Plus member ID logged into theTickets e-ticket app. After you log in, a list of your tickets will display under My Tickets. Please exercise caution. View how to claim tickets here What to do if you changed devices To prevent fraudulent use of e-tickets, our e-ticket app may not be used on multiple devices. I don't have a smartphone. Please follow the procedure below to register. Enter that Verification Number on the SMS Verification screen in the app to complete registration and login of your phone number. Verify the ticket details, and tap the [Claim Tickets] button. Go to the ticket claim URL that was sent to you. Delivery via e-mail or LINE is available. Can I still use the service? Tap the 'Return Ticket' button on the ticket screen to return the ticket. Select [Edit] in the lower part of Member Information. I entered a phone number for SMS verification, but I did not receive an SMS message. If this does not resolve the issue, please contact us with the Ticket Exchange Number and Order Phone Number.